Shipping policy
Order Processing
Orders are typically processed within 1–3 business days.
Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high demand, product launches, or holidays, processing times may be extended. If a significant delay occurs, we will notify you via email.
Shipping Rates & Delivery Estimates
Shipping costs are calculated and displayed at checkout.
Estimated delivery times:
Standard Shipping: 5–10 business days
Express Shipping: 2–5 business days
Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.
Shipping Carriers
We ship orders using trusted carriers such as:
• USPS
• UPS
• FedEx
Carrier selection may vary depending on the destination, shipping method selected, and package size.
Order Tracking
Once your order ships, you will receive a tracking number via email so you can monitor your delivery.
Tracking updates are provided directly by the shipping carrier.
Address Accuracy
Customers are responsible for ensuring that the shipping address entered at checkout is correct.
Collector’s Haven is not responsible for packages delivered to an incorrect address provided by the customer.
If an order is returned to us due to an incorrect or undeliverable address, additional shipping charges may apply to reship the order.
Shipping Delays
While we do our best to ship orders promptly, shipping carriers may occasionally experience delays due to weather, operational issues, holidays, or other circumstances outside our control.
Collector’s Haven is not responsible for carrier delays once a package has been handed over to the shipping provider.
Lost or Stolen Packages
Once a package has been marked Delivered by the shipping carrier, Collector’s Haven is not responsible for lost or stolen packages.
If you believe your package was stolen, we recommend:
• checking with neighbors or household members
• contacting the shipping carrier directly
• filing a claim with the carrier if applicable
We will do our best to assist where possible.
Damaged Shipments
If your order arrives damaged during shipping, please contact us within 48 hours of delivery confirmation and include photos of:
• the damaged item
• the packaging
• the shipping label
This helps us review the issue and work with the carrier if necessary.
International Shipping
We ship internationally to many countries.
Estimated delivery times may range from 2–4 weeks, depending on destination and customs processing.
International customers are responsible for any customs duties, taxes, or import fees required by their country.
Questions About Your Order
If you have questions regarding shipping or your order, please contact us through our contact form:
https://collectorshavenlv.com/pages/contact
If you experience issues with the contact form, you may also email: