Refund policy
Returns
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return, the item must be:
• Unused and unopened
• In the same condition you received it
• In its original packaging
• Accompanied by proof of purchase
To request a return, please contact us through our contact form:
https://collectorshavenlv.com/pages/contact
Please include your order number and reason for the return.
If you experience any issues with the contact form, you may also email us at hello@collectorshavenlv.com.
If your return is approved, we will provide instructions on how and where to send your item. Items sent back without first requesting a return will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item arrives:
• defective
• significantly damaged
• incorrect
please contact us within 48 hours of delivery confirmation through our contact form:
https://collectorshavenlv.com/pages/contact
Include photos of the issue so we can evaluate and resolve the problem quickly.
If you experience issues with the contact form, you may also email hello@collectorshavenlv.com
Blind Boxes & Collectible Items
Many of our products are blind box collectibles, meaning the character inside is randomly packed by the manufacturer.
Unless explicitly listed as a Confirmed Character, the specific figure inside a blind box cannot be guaranteed.
Blind boxes and collectible items are not eligible for return or exchange once opened.
Packaging Condition Notice
Many collectible items are shipped from manufacturers in large cases and may show minor shelf wear on the outer packaging, such as small dents, scuffs, or creases.
These minor cosmetic imperfections are common in collectible retail distribution and do not qualify as damage or defect.
Many customers purchase items for display or sealed collection purposes, and manufacturer packaging may occasionally show minor wear from production, packing, or distribution.
However, if an item arrives with significant packaging damage caused during shipping, please contact us within 48 hours of delivery confirmation through our contact form and include photos so we can review the issue and assist you.
https://collectorshavenlv.com/pages/contact
If you experience issues with the contact form, you may also email hello@collectorshavenlv.com
Non-Returnable Items
The following items cannot be returned:
• Opened blind boxes or mystery items
• Opened collectible figures or plush
• Confirmed character items once opened or removed from packaging
• Sale or clearance items
• Gift cards
• Custom or special-order items
If you have questions about whether an item is eligible for return, please contact us before purchasing.
Exchanges
The fastest way to receive a different item is to return the eligible item and place a new order once the return has been approved.
European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Returned items must still meet the same conditions:
• unused
• unopened
• in original packaging
• accompanied by proof of purchase
Refunds
Once we receive and inspect your return, we will notify you if the refund is approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that banks and credit card providers may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us through our contact form:
https://collectorshavenlv.com/pages/contact
Or email hello@collectorshavenlv.com.